Returns and Refunds Policy
This returns policy forms a part of the user agreement, and all purchases made on BVGLife.com are subject to this Returns Policy.
BVGLife.com is a website operated by BVG Life Sciences Limited, a DPIIT-recognised start-up. The company sells products in Human Care, Animal Care, and Crop Care, which are proprietary as well as licensed.
Every person making a purchase on our website is advised to read all product details carefully, and only then place an order. Most of our products are made to orders and will take 7 to 10 days for dispatch. Hence, all products are non-returnable.
We do not allow cancellation of orders on an ongoing basis. Orders can be canceled only prior to the generation of tracking / AWB numbers. Once those are generated for your orders, then the orders cannot be canceled. In exceptional circumstances, we may allow a change in products, on case to case basis, and our decision would be final.
This also covers our shipping policy. Under this policy, we will ship your orders as soon as our systems confirm payment for your orders. In cases it may happen that payment is deducted from your account, but may not be updated at our end. It is your responsibility that you confirm that order payment has been successful. The delivery happens through third-party couriers and they will deliver as per their schedule. You agree that we have no control over them, though we endeavor to send with the best courier available.